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WHAT IS THE OFFICE OF THE MOBILEHOME OMBUDSMAN?

The Mobilehome Ombudsman receives and processes complaints from the public and from public officials related to living in manufactured homes and mobilehomes. Staff provides information, coordination, referrals, and other assistance to help resolve complaints generally related to:

• The operation of mobilehome parks related to health and safety matters.
• The purchase, sale, financing, titling and registration of manufactured homes and mobilehomes.
• The installation, inspection, and maintenance or alteration of manufactured homes, mobilehome accessory structures, and park grounds.

In some cases the Ombudsman may directly assist in resolving complaints, however, most complaints are forwarded to the state or local authority having jurisdiction for their resolution.

We CAN Assist You With Questions Or Complaints On Many Issues:

• Mobilehome park health and safety issues such as unsafe electrical, sewer, gas or water systems.
• Manufactured home unlawful or unfair sales practices by dealers or salespersons, some private parties, escrow companies, and unlicensed persons.
• New manufactured home warranty, sales contract, and installation issues.
• Mobilehome Residency Law copies and information only on where to obtain assistance for lease, management, or rent disputes.
• Manufactured home owner title, registration, fees, alteration, repair, and sales information.
• Compensation for certain mobilehome and manufactured home sales for warranty, fraud and misrepresentations.

We CANNOT Assist You With Certain Other Issues:

• Unfair or illegal management practices by mobilehome park management.
• Rent or fee increases or disputes.
• Enforcement of the Mobilehome Residency Law civil matters.
• Used manufactured home and mobilehome warranty claims, unless contractual.

The Ombudsman cannot mediate or offer any legal advice on mobilehome park rent disputes, lease or rental agreement disputes, or similar legal matters. You should seek legal aid or assistance from an attorney or your local government officials in these matters.

The Mobilehome Ombudsman Menu

• Frequently Asked Questions — (Adobe PDF) or (Microsoft Word)
• Complaint Processing Chart — (Adobe PDF)
• Complaint Forms
• Manufactured Home Recovery Fund
• Ombudsman Poster in English — (Adobe PDF)
• Ombudsman Poster in Spanish — (Adobe PDF)
• Occupational Licensing Query
• 2009 Mobilehome Residency Law (English) — (Microsoft Word)
• 2008 Mobilehome Residency Law (Spanish) — (Microsoft Word)
• 2007 Mobilehome Residency Law (Vietnamese) — (Adobe PDF)
• Other Related Websites
• Mobilehome Park Maintenance Inspection Information Booklets:
  • Mobilehome Park Maintenance Inspection Information Booklet—Park Operator — (Adobe PDF)
  • Mobilehome Park Maintenance Inspection Information Booklet—Resident — (Adobe PDF)
  • INSPECCIÓN DE PARQUE DE CASAS MÓVILES GUÍA INFORMATIVA PARA RESIDENTES — (Adobe PDF)

Please mail all complaint forms to:
PO Box 31
Sacramento, CA 95812-0031

If you are unable to download the complaint forms or need further assistance, please call 1-800-952-5275.