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WHAT HAPPENS AFTER YOU FILE A COMPLAINT?
The Ombudsman’s Office reviews each complaint to determine if the Ombudsman has jurisdiction. If the Ombudsman’s Office has jurisdiction, the complaint will be referred for investigation. If the Ombudsman’s Office does not have jurisdiction, the Office will forward the complaint to the appropriate enforcement agency or refer the complainant to other assistance resources. If the Ombudsman's Office is unable to determine jurisdiction or determines the issue(s) is(are) civil then the Ombudsman Office will close the complaint. In all cases, the complainant will be notified of the action taken.
Complaints Processing Chart provides the complete information the way complaints are handled.
- Please note that due to the high volume of cases the Ombudsman Office receives, it may take some time to process and investigate your complaint.
