The Mobilehome Assistance Center receives and processes complaints from the public and from public officials related to living in manufactured homes and mobilehomes, as well as employee housing facilities and factory-built housing. Staff provides information, coordination, referrals, and other assistance to help resolve these complaints.
View types of complaints you may file with HCD related to manufactured homes, mobilehomes, employee housing facilities and factory-built housing.
Instructions on how to submit a complaint online or by mail.
After You Submit a Complaint
The Mobilehome Assistance Center reviews each complaint to determine if HCD has jurisdiction. If HCD has jurisdiction, the complaint will be referred for investigation. If HCD does not have jurisdiction, the Mobilehome Assistance Center will forward the complaint to the appropriate enforcement agency or refer the complainant to other assistance resources. In all cases, the complainant will be notified of the action taken.
Please note: Due to the high volume of cases the Mobilehome Assistance Center receives, it may take some time to process and investigate your complaint.