Park owners / operators that have experienced financial hardship as a result of a declared state of emergency may be eligible for a permit to operate (PTO) penalty fee waiver. Only PTO penalty fees are eligible, not annual permit to operate fees and the application must be submitted within one year of the declared state of emergency.

Park management must develop an Emergency Preparedness Plan (EPP) to inform residents about what to do in preparation for and in the event of an emergency. The EPP is required in order to receive a permit to operate.

See the guides below for information on how to prepare a plan:

Submit a complaint online or by mail.

Online

Visit C&S Online Services to submit your complaint online.

Please note: An account is not needed to submit a complaint. However, creating an account or logging in to an existing account allows you to view the status of your complaint, as well as a history of complaints you have submitted.

Mobilehome and Special Occupancy Park

File a Request for Assistance / Complaint for issues regarding health and safety within mobilehome parks and special occupancy (RV) parks.

Examples: Accumulation of garbage/debris, substandard mobilehome, sewage spills, additions or alterations without proper permits.

Employee Housing Facility

File a Request for Assistance / Complaint for issues regarding health and safety violations within privately-owned and operated employee housing.

The Mobilehome Assistance Center receives and processes complaints from the public and from public officials related to living in manufactured homes and mobilehomes, as well as employee housing facilities and factory-built housing. Staff provides information, coordination, referrals, and other assistance to help resolve these complaints.

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Health and Safety Code section 19165 requires any city, city and county, or county adopting an ordinance establishing building seismic retrofit standards for seismically hazardous buildings to file a copy of those standards and all subsequent amendments with HCD for informational purposes.

Assembly Bill 130 (Chapter 22, Statutes of 2025) (AB 130), amends California Health and Safety Code (HSC) regarding homeless shelter inspection and reporting requirements impacting HCD, the Business, Consumer Services and Housing Agency (Agency), California cities/counties, and homeless shelter owners and operators, as of June 30, 2025.  

Health and Safety Code section 13869.7 establishes that fire protection districts may adopt building standards relating to fire and panic safety that are more stringent than those building standards adopted by the State Fire Marshal and contained in the California Building Standards Code.